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In the event of unforeseen change of circumstances, plans are subjected to unexpected change. Should any force majeure event occur, such as weather, change in group size, guide availability, nature force, third party availability, pandemics, plagues or any other circumstances that are beyond our control, Flexpeditions will provide a last minute plan to the best of our abilities or reschedule the program and no reimbursements will be issued if these last minute changes occur due to unforeseen change of circumstances.
In the circumstance that clients are in need of rescheduling a fee of $35 + GST (of the total) will be automatically charged if we can accommodate your request, every time you reschedule, per person.
For outdoor kids programs in case of cancellations or non assistance without 7 days of notice, no refund will be issued. If notice is sent between 7-14 days prior 50% will be refunded (booking fees and GST not included) and if done 14-29 days 75%. For 30+ days and you can claim a full refund minus $50.00 for booking fees.
For our Guided tours and courses, in case clients cancel less than 7 days in advance no refund will be issued. If notice is sent between 7-14 days prior 50% will be refunded (booking fees and GST not included) and if done 14-29 days 75%. For 30+ days and you can claim a full refund minus $50.00 for booking fees.
No refunds for no shows.
For rescheduling and assistance with your booking, please contact us at info@flexpeditions.com or to our toll free number +1 (866) 929- 3539.