Booking Policies

Kids Camps

– No cancellation fee applies if cancelling more than 30 days prior to camp start date.
– A $50 non-refundable cancellation fee applies if cancelling within 30 days of the camp start date.

First Aid / Certification Courses

All first aid courses are to be paid in full at time of booking and a $200 (plus 5% GST & online booking fees) non-refundable registration fee is applied if needing to cancel within 30 days of course start date.

Other Activities - rock climbing, kayaking, canoeing, rentals etc.

For our activities, such as daily canoe tours, a $50 non-refundable cancellation fee applies if cancelling within 30 days of activity start date.

Full refunds, less registration fee/deposit, will be provided if cancelled prior to 30 days of the course or activity start date. Registration fees/deposits can be transferred for future programs.

Online Booking Payment Policy

If you made a booking using our online booking system and need to cancel a trip for any reason then there is a $50 non-refundable fee. This covers our processing and administration costs that are unavoidable.

Last Minute Cancellations

We know that life sometime throws us surprises – so if a last minute cancellation is required please call us and we will do our best to accommodate you.

Cancellations made in good time can be transferred to another course, just call.

When Flexpeditions cancels an event you will get refunded except for a $25 administration fee to cover our processing fees and administration costs. You will also have the option to change the date of your adventure.

'Acts of God' - i.e. major weather events that lead to highway closure

In the case of “Acts of God”, ie. major weather events leading to highway closure, we reserve the right to exercise our discretion on refunds based on the specific circumstances.